Frequently Asked Questions
Products
How many ounces of scrub does it come with?
Our coconut jar body scrubs have a Net Wt. of 14oz (397g) of product.
What are the main ingredients?
Sugar and Coconut oil. We believe in giving your skin the best. That's why we load it up with coconut oil, the ultimate skin-loving ingredient. We pack each jar with as much as possible, so your skin gets all the goodness it needs to feel soft and nourished.
Can I use body scrubs on my face?
No, our body scrubs should not be used for the face. Its crafted for your body's skin.
How should I store my products?
Store in a cool, dry place out of direct sunlight. You want to avoid getting any water in the products as it can dissolve the sugar.
What is the product self life?
12 months from purchase date.
Orders
How do I track my order?
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
What if the item I want is out of stock?
Products can sell out fast! But don't despair. If the item you're looking for is out of stock, keep checking back. We're always updating and restocking our site!
Why is my order delayed?
Due to an influx of orders, you may experience shipping delays.
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed.
Can I change my payment method after the order is placed?
Unfortunately no. Once you have checked out, we're not able to change the payment method on the order.
How do I return my order?
COCOU wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
